Frequently Asked Questions
Everything you need to know about shopping at Ansin
What materials are Ansin products made of?
We prioritize high-quality natural and cellulose-based fabrics such as Tencel™, Micromodal, and organic cotton to ensure maximum comfort and durability for our customers.
How long does shipping take?
Orders are typically processed within 24-48 hours. Delivery within Poland usually takes 1-2 business days, while international shipping can take between 3-7 business days depending on the destination.
What is your return policy?
You can return any unworn and unwashed items within 14 days of receiving your order. Please ensure all original tags are attached and the products are in their original packaging.
How do I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these dimensions with your favorite well-fitting garment to find the perfect match.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and popular local options like BLIK.
How should I care for my Ansin clothing?
To maintain the quality of our premium fabrics, we recommend washing at low temperatures (max 30°C) on a gentle cycle and avoiding tumble dryers.